Salesforce
diva-e and Salesforce: Strong Partners for Transaction-Powered Customer Experience
Salesforce is one of the world’s leading CRM solutions, integrating key business areas like sales, marketing, e-commerce, and service on a single platform. Our team of over 50 Salesforce experts at diva-e develops customized Salesforce solutions tailored to digitize and scale your internal processes. The diverse Salesforce solutions enable you to deliver an exceptional experience to both your employees and customers, enhancing your customer relationships and driving business success.
diva-e and Salesforce: Strong Partners for Transaction-Powered Customer Experience
Salesforce is one of the world’s leading CRM solutions, integrating key business areas like sales, marketing, e-commerce, and service on a single platform. Our team of over 50 Salesforce experts at diva-e develops customized Salesforce solutions tailored to digitize and scale your internal processes. The diverse Salesforce solutions enable you to deliver an exceptional experience to both your employees and customers, enhancing your customer relationships and driving business success.
Key Facts
2019
60+
170+
For more than 15 years, we have supported our clients as a certified Salesforce partner:
From digital strategies to implementation and system integrations, supported by change management and training, to 24/7 service and support. Whether standardized functionalities or custom developments, we work with you to find the right Salesforce solution that will sustainably benefit your business:
Improved data quality
Better overview of business processes
Reduced costs
Increased revenue
diva-e is your strong Salesforce Partner
Salesforce Crest Consulting Partner
170 Salesforce Certifications
Improved data quality
Better overview of business processes
Lower costs
Increased revenue
With more than 15 years of experience in digital marketing and Salesforce Enterprise projects, we offer our (existing) customers a comprehensive solution package of all major Salesforce Clouds.
Together with our colleagues from diva-e's specialist areas, such as Strategy Consulting or Paid Advertising, you benefit not only from our in-depth Salesforce expertise, but also from our entire portfolio of services.
As a Transactional Experience Partner (TXP), we are able to smartly dock our full-service capabilities onto your existing Salesforce solutions, extend them to include suitable solutions or put together an individual package based on your problems.
Your advantages at a glance
15+ years of experience in digital marketing
Services to all Salesforce Cloud and Ecosystem applications (Mulesoft, IQVIA, Veeva, and more)
Full-service expertise from all diva-e departments for more leads, more sales deals and better customer understanding
With more than 15 years of experience in Salesforce projects in various industries and several successful international roll-outs, we have built up a broad spectrum of expertise. On the one hand, this enables us to optimally identify your needs with regard to further developments or additional features of existing solutions. On the other hand, we are able to realize all functional requirements for the most diverse departments of your company through Salesforce solutions.
Your advantages at a glance
15+ years of experience in Salesforce projects in a wide range of industries
30+ certified experts for the best possible results
Multiple projects with international roll-out
Optimal management of your individual requirements thanks to extensive range of expertise
For the long-term success of your company, it is important to digitize business processes and keep them up to date. With Salesforce solutions and our years of expertise, we support you in driving the digitization of your value chain in the best possible way.
Our multicloud expertise gives us an all-round view of your processes, enabling our certified Salesforce experts to propose, develop and implement efficiency- and sales-enhancing features: With Salesforce B2B we are able to support your sales; with the use of MuleSoft we can connect modern business solutions with your ERP backend.
In addition, we are in constant exchange with software manufacturers and can thus offer you a full-service package with technical expertise across all technologies, which also makes it possible to, for example, connect and use to/from Adobe or SAP applications in combination with Salesforce.
Interact with your existing customers in the customer portal, set up a professional sales and service team or use your marketing to create a positive feedback effect on the market - together with Salesforce and diva-e.
Your advantages at a glance
Driving force of your digitization with valuable experience and full-service expertise.
Sales support with Salesforce B2B
Connection of business solutions and an ERP backend with MuleSoft
Multicloud expertise for more efficiency and more revenue
Providing individual information and self-services in login-protected areas for customers and partners
Individuality and personalization are the key to long-term customer loyalty in the digital world. Individual applications save time, increase satisfaction and, in the long term, sales and reputation. Why not do the same with your Salesforce solution(s)? With our extensive integration experience from over 20 years of e-commerce practice and experienced technology experts from the specialist areas of our TXP portfolio, we, for example, connect Adobe content and web tools with your Salesforce solutions. In this way, we enable you to market your products to customers individually - for a personalized experience with maximum satisfaction.
If you wish, we can also integrate SAP; here you benefit from our many years of expertise in integrating Salesforce with SAP via MuleSoft or SAP CPI.
All solutions can be integrated with existing data platforms and reporting dashboards if required. However, we can also create your own data solutions to provide you and your customers with a customized, flexible experience from start to finish.
Your advantages at a glance
20+ years of corporate e-commerce experience
Individual marketing of your products
Many years of expertise in integrating Salesforce with SAP via MuleSoft or SAP CPI
24/7 application support
Highest flexibility in the connection of different data solutions
- 1. Full-service expertise far beyond Salesforce
- 2. Optimized demand management, national & international
- 3. Support with enhanced value for your digitization efforts from a single source
- 4. Flexible connectivity for your individual needs
Our expertise - your success!
With us, your goals are our focus. We are passionate about helping you realize your ambitions and ensure your long-term success.
Our dedicated Salesforce experts bring extensive experience and expertise to develop customized solutions for your business. We place great emphasis on understanding your unique needs and work together to develop strategic approaches that will give you the competitive edge you need.
Our toolbox includes, but is not limited to:
Salesforce Sales Cloud is the intelligent tool to catapult your sales experience to a whole new level. AI-powered features, intuitive operation, and efficient workflows for customer acquisition, quoting, and lead management support your sales in real time and effortlessly contribute to revenue increases and long-term customer relationships. Experience the future of sales.
Personalized customer support from anywhere: Thanks to the automation of business processes with integrated workflows and interaction across all channels, we are moving away from silos to a 360° view of the customer - from the first click to the conclusion of the purchase
Create breakthrough customer experiences anytime, anywhere: Salesforce Experience Cloud gives you a fast, flexible platform that lets you focus on customer needs for long-term business success.
The solution to make your online store a success! The centralized, agile e-commerce system enables customer-centric workflows for increased orders and building long-term customer relationships.
Salesforce Marketing Cloud comes with powerful tools and intelligent automation: everything you need for personalized and tailored campaigns and their success monitoring. Inspire your target audience and contribute to long-term customer loyalty.
With Marketing Cloud Account Engagement, say goodbye to manual processes and welcome an era of automated marketing excellence.
Route and appointment planning, location-based information and transparency: With Salesforce Maps, you show your sales team the way to success. With the innovative geolocation platform, you increase the productivity of your sales force and perfect your sales strategy.
System integration of applications, products, and services to help IT and business users quickly connect data from any system. MuleSoft is the leading integration and application programming interface (API) platform and part of Salesforce since 2018.
The key to your customized and innovative Salesforce solution is our consulting services: Our certified experts think outside the box to understand your individual requirements and use agile project methods and change management to optimally tailor your platform to your needs and inspire your employees.
With our Salesforce Health Check, we review your existing Salesforce implementation to identify areas for improvement and optimization. In this way, we support you in realizing the full potential of your investment.
Do you need industry-specific expertise? We have the right experts for that, too. Our team has extensive experience in a wide range of ecosystem applications (e.g. Veeva, IQVIA) but also Salesforce products that provide solutions for specific industries (including Salesforce Financial Services Cloud, OmniStudio). Dive into the world of Salesforce solutions and see how our expertise can help you drive innovation in your industry.
Take advantage of the breakthrough opportunities offered by the use of artificial intelligence within Salesforce. Whether it's Tableau, Einstein, or the Data Cloud, you can transform your business into a data-driven success machine with data-driven decisions, stunning visualizations, and a big data platform.
Even after implementation, we won't let you down: to ensure the smooth operation of your Salesforce solutions, we are available to you with our support offering even after go live. Our experts ensure that your systems function optimally and are up to date, which pays off in terms of user-friendliness and thus the acceptance of your users.