Our services in the field

Application Management Service

Strategic alignment of your IT infrastructure

Your business applications are essential for your business success - you are in professional hands with diva-e Application Management Service AMS for an optimal set-up. With our AMS team, we offer you a large portfolio of services covering all aspects of application operation: from 9/5 and 24/7 support from Germany to worldwide follow-the-sun support via our additional locations in the USA and the Philippines, you can put together the services and SLAs that are important for your application. Every AMS customer is looked after by a dedicated service management team that quickly analyzes and resolves your service requests, tickets or any incidents with our support engineers, cloud engineers and system administrators.

Further services

In addition to the central application management services, we also offer you comprehensive cloud consulting services with which we support you, for example, in developing a comprehensive cloud transition strategy or planning the cloud migration of one of your business applications. Find out more about our cloud consulting services here.

Another important service as part of our AMS is cloud security monitoring, in which we determine the security posture of your cloud application in detail and embed it in a continuous monitoring process to which all stakeholders, such as development and administration teams, are connected. This gives us a precise overview of the security of your solution at all times and the relevant people and teams are automatically informed of any new vulnerabilities that emerge. Find out more about our cloud security monitoring here.

Team and expertise

We support your applications with our AMS team of over 80 Cloud Engineers, System Administrators, Cloud Architects, Service Desk Agents and Service Managers from our locations in Germany, the USA and the Philippines. Diva-e is ISO-27001 certified and the expertise of our teams is underlined by numerous certifications in the areas of Azure, AWS, system administration and ITIL.