Dorothee Haensch Articles
B2C | B2B | 22 Jul 2026
The AI Product Advisor transforms standard product search into an intelligent shopping experience that understands the target audience’s actual search intent and provides relevant product recommendations directly within the store.
B2C | 9 Jul 2026
Digital experiences should be easy for everyone to use—regardless of individual abilities or the devices they use. For businesses, however, achieving this is often a challenge. Websites and applications typically evolve over many years, with new features added and content continuously expanded.
AI | 25 Jun 2026
The Security Anomaly Agent detects anomalous behavior in Azure environments, correlates security events, and reduces alert overload through AI-powered threat detection.
B2C | 29 May 2026
Starting June 19, 2026, the so-called electronic withdrawal button will become mandatory in e-commerce. In the future, consumers will be able to withdraw from contracts concluded online much more easily: e-commerce companies will be required to provide a digital withdrawal function via a button.The situation in Europe has also fundamentally changed. Since June 2025, the European Accessibility Act (EAA) and Germany’s Accessibility Strengthening Act (BFSG) have introduced binding requirements for digital accessibility. Companies that fail to comply face not only fines and legal action, but also reputational damage and revenue loss.
Total Experience | Transformation | 28 Apr 2026
US retailer Fashion Nova recently paid a high price for a critical oversight: its online shop was not usable with screen readers, violating the Americans with Disabilities Act (ADA). People with disabilities filed a lawsuit—and won. A US court imposed a $5.15 million fine on the retailer, sending a strong warning signal to businesses worldwide.
The situation in Europe has also fundamentally changed. Since June 2025, the European Accessibility Act (EAA) and Germany’s Accessibility Strengthening Act (BFSG) have introduced binding requirements for digital accessibility. Companies that fail to comply face not only fines and legal action, but also reputational damage and revenue loss.
News & Trends | 19 Mar 2026
The following insights highlight the challenges currently shaping different industries and outline the strategies companies can use to remain successful in the long term.
AI | News & Trends | 19 Feb 2026
Online retail is undergoing a perceptible transformation. Instead of clicking through shops, comparing prices, and making decisions manually, intelligent AI agents are increasingly taking over these tasks.
News & Trends | AI | 12 Feb 2026
GAIO/GEO optimization will become a crucial strategic tool for decision-makers, marketing, and digital professionals who need to systematically align their brand with the new search reality.
B2C | 9 Dec 2025
Unified & Composable Commerce are no longer a future trend – they are the new standard for companies that want to stay flexible, innovate faster, and provide their customers with a seamless shopping experience. But before companies can unlock these potentials, one central question arises: On what foundation of modern systems is this new form of commerce built?
Choosing the right platform and system architecture is far from just a technical detail. It determines how quickly new features can be rolled out, how efficiently teams work, and how adaptable a company can be in the market. In short: technology selection becomes a strategic game-changer – and those who want to leverage this advantage must act in a structured way.
To succeed, clarity, structure, and a concrete plan are required. The following checklist shows how companies can establish their commerce systems in a well-founded, scalable, and future-proof way.