SAP Commerce Cloud

Our partner

diva-e is Gold Partner of SAP

As a long-time partner of SAP, diva-e is the competent consulting and implementation partner for your digitisation project. We support customers from strategy consulting, creation and conception to implementation and beyond in the operative business. SAP Commerce Cloud offers a modern and flexible platform for the development of digital customer relations from the shop to the service portal. The technology is ideal for omnichannel commerce and enables you to develop an individual end-to-end customer journey. The customer is always in focus.

Sirko Schneppe
Your contact person
Sirko Schneppe
CCO & Founder

A partnership for your success

We already support you in recording your individual requirements and compare them with the available, integrated functionalities, so that we can generate the maximum benefit / ROI for your company. We can close the gap between the comprehensive functionalities and your catalogue of requirements individually for you. The strength of the SAP Commerce Cloud lies above all in the simple combination of standard product and the extensions and configurations created individually for you. A diva-e expert team of consultants, technical project managers and experienced developers will support you throughout the entire project so that your e-commerce initiative is optimally designed and implemented.

Our tool: SAP Commerce Cloud (formerly SAP Hybris Commerce)

With the SAP Commerce Cloud, you can achieve your goals and your customers - whether for retail, direct sales to end customers, or in B2B for efficient procurement by wholesalers and resellers.

  • Consistent commerce experiences - for all sales requirements

  • Avoidance of additional costs for the operation, maintenance or additional integration of different commerce platforms e.g. B2B and B2C through a common platform

  • Easy integration into your existing SAP ERP allows direct access to all relevant data (information on customer or product, such as price, availability or order history)

  • Scalable platform solution for omnichannel and order management

  • Integrated Web Content Management

  • High-performance search and navigation

  • Internationalisation: Multiple languages, websites and currencies - Management of different buyer and user roles

  • Assisted and self-service functions

  • Ranked as a Leader in Gartner's Magic Quadrant for Digital Commerce

The B2B2C Omni-Channel Solution SAP Commerce Cloud is based on the previous Hybris software and combines over 20 years of e-commerce development. It forms a solid basis for the technical implementation of your sophisticated online strategy. Thanks to its modern software architecture, SAP Commerce is a future-proof solution with a wide range of expansion options. The application itself has a modular structure and thus ensures the rollout of online shops with varying degrees of complexity and functions on the basis of a central software core. A key advantage of the SAP Commerce Cloud is the targeted rollout of individual shops, clients or business units. We can provide different business models and markets as well as sales and communication channels in one solution. This reduces the complexity of comprehensive digital strategies and increases profitability and customer satisfaction. For example, we have developed online shops with enhanced functions for the steel trading giant Klöckner and Schott, the world market leader in technical glass.

Benefit from the know-how of diva-e, the market leader for e-commerce solutions in Germany, and SAP. The joint experience and the use of existing functions and modules for almost all relevant industries from finance, tourism and logistics to telecommunications, media or entertainment as well as the public sector offers enormous advantages.

  • Best Practice from leading companies

  • Security through SAP as a long-standing software provider

With a large number of ready-made integrations, especially in the SAP environment such as SAP S/4HANA, SAP ERP, SAP CRM and many other SAP applications benefit directly in the implementation. This reduces internal efforts and accelerates the integration with existing core applications.

  • With the SAP Commerce Cloud, you facilitate the creation of a digital trading platform and measurably reduce your sales costs

  • You choose a technology platform that integrates seamlessly with your existing systems such as ERP or CRM

  • Create continuous processes from the control of product information to the shopping cart and the management of customer data or promotions

  • Improve commerce team productivity and implementation reliability with SAP Commerce Cloud

Learn more about the SAP Commerce Cloud.

Application management and operation

In addition to consulting and customisation in the project, diva-e offers you ongoing professional technical support for your SAP Commerce system and thus ensures the technical stability of your application. Benefit from the many years of experience of the technical team of diva-e and our Full Cloud Application Services.

Create unique customer experiences with diva-e and SAP measurably increase conversion rates with a robust platform and configurable functions - expandable through modern microservices architecture.

  • Implement innovations and adaptations quickly in the customer journey and stay ahead of the competition

  • Flexible and individually adaptable to company requirements

  • Being able to use comprehensive solutions

Being the decisive step ahead - with diva-e

SAP Commerce Cloud is considered to lead again according to the Gartner Magic Quadrant for Digital Commerce 2019. With diva-e, they have found the right partner to implement these opportunities securely and optimally. Through our partnership the common competences are optimally complemented, so that we can offer you a customized software solutions and services. Companies that rely on the combination of the SAP Commerce Cloud with the know-how of diva-e have a clear competitive advantage over their rivals, which can be decisive in B2B and B2C commerce. With more than two decades of e-commerce experience, we are familiar with all models for successful online business and know which factors play a decisive role in customer success or success through customer satisfaction.

diva-e employs around 800 people, of which around 80 are experts in the SAP environment and all accompanying services of an End2End Digital Partner, from the digital strategy to the conception of e-commerce platforms including user experience (UX) and user interface design (UI) to implementation and operation (shop management, technical operations, application management) in the cloud, e.g. Microsoft Azure or in one of the certified diva-e data centers.

Suitable SAP software

SAP Customer Experience Cloud (CX)

As a component of the SAP C/4Hana Suite, the SAP Commerce Cloud can be seamlessly integrated into existing processes. The close integration of the sub-processes of marketing, sales, service and, of course, commerce enables a customer-oriented process structure and holistic customer experience management.

  • Customer life cycle is supported in every phase (customer communication, customer interaction, customer transaction)

  • Cross-channel, precisely tailored communication

  • 360 degree view of the customer and omnichannel communication

Customer-centric shopping experience through the various components of the CX world:

Marketing Cloud

The Marketing Cloud is a leading solution (Forrester, Gartner rating) for omni-channel communications, enabling real-time, KPI-driven, contextual marketing campaigns. The highlights:

  • Customer Insights (based on customer data)

  • Segmentation

  • Personalised content

  • Real-Time Recommendations

  • KPI-driven alignment and control of marketing campaigns

  • Analyses: Big Data Management and Advanced Analytics

  • Lead generation

  • DSGVO-compliant double opt-in

Sales Cloud:

With the 360-degree view of the customer and the intuitive management of customer information, sales transactions can be completed quickly and accurately.

  • 360° customer view

  • Intuitive management of leads, opportunities, activities, quotes & orders

  • Pipeline Forecast and Analytics

  • Machine Learning: promising opportunities are automatically identified

  • Device-independent access to all relevant information

  • Outlook integration

Service Cloud

The Service Cloud helps you to keep your customer satisfaction high while optimising your process costs.

  • Service ticketing

  • Omni-Channel Service

  • interaction handling

  • SAP Field Service Management

Customer Data Cloud

  • Development of a seamless customer profile across channels and devices

  • Strengthening customer relations, exploiting potentials

  • Management of profiles, preferences, consents

  • Customer Insights and Analysis Tool